RCM Customer Success Representative
Remote
Full Time
PracticeTek
Mid Level
The Role
Title: RCM Customer Success Representative
Team: RCM
Location: Remote
Reports To: Director of RCM Services
About PracticeTekStop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!
We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.
At PracticeTek, you’ll get to:
- Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
- Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
- See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
- Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
Why You’ll Love It Here
As part of the TekTribe, you’ll enjoy:- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
The Revenue Cycle Management (RCM) team ensures our practitioners are paid quickly, accurately, and with as little friction as possible. At PracticeTek, delivering great RCM support means understanding our customers' needs and consistently striving for excellence in every interaction. As an RCM Customer Success Representative, you will be a key resource for our clients. You’ll assist with client inquiries, coordinate with internal teams, audit accounts, take the appropriate next steps to resolve claim issues, and identify opportunities to improve processes. You will also provide individualized, claim-level support to clients who need more help than Tier 1 can offer, ensuring every customer receives the attention and expertise they need.
What You’ll Do
Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:- Respond to cases opened by clients as escalated by our Tier 1 Support reps. These cases may relate to specific claims, denial types or other issues where the client needs clarity of the issue or process and expedited resolution of the claim.
- Conduct routine audits to uphold performance standards. Conduct reviews of steps taken to resolve claims or other RCM standard processes, determine root cause analysis on errors or delays in resolution and contribute to solutions to minimize future risk as well as expediting claim resolution.
- Provide collaboration and coordination between multiple stakeholders and clients to ensure efficient resolution of claim-level issues, requests and responses from either party.
- Other ad hoc activities and projects as assigned.
How Success is Measured
Here’s how we’ll know you’re making an impact and raising the bar:- Strong case closure rates and efficient turnaround times
- High Net Promoter Score (NPS) and positive client feedback
- Improved client referenceability
- Consistent client retention and satisfaction
What You Bring
Your unique talents are what make you shine. For this role, success looks like:- Bachelor's Degree preferred and/or training or equivalent combination of education and experience
- 3+ years’ experience in Revenue Cycle Management, including knowledge of billing, common denials, posting, electronic transaction formats and overall practice management in a small practice setting
- Good verbal and written communication skills
- Proficient in healthcare billing software/clearinghouses and EHR/PM platforms and RCM tools; familiarity with payer regulations, coding practices and insurance workflows
- Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint and Word
- Strong organizational skills to maintain accurate documentation and follow up on client need
- Chiropractic, vision or therapy specialty experience is a plus; professional certifications in healthcare billing, coding or practice management preferred
Ready to Join?
If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better. Together.The Fine Print (That Really Matters)
At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $21-$24/Hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.
This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.
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