Associate Customer Operations Analyst
Las Vegas, NV
Full Time
Entry Level
Job Title: Associate Customer Operations Analyst
Department: Customer Success, Operations
Reports To: Sr. Customer Operations Manager
Our Company:
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.
PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
The Customer Success Operations Department:
The Customer Success Operations team is the data backbone of Customer Success. We build and maintain reporting in Tableau and Excel, giving our teams and executives clear, accurate insights into performance. We dig into trends, uncover opportunities, and help guide smarter decisions that improve how we support our customers every day.
Joining our team means gaining hands-on experience with advanced analytics tools, learning how to connect data pipelines, and working directly with stakeholders across the company. It’s an excellent opportunity to build a strong foundation in data operations while growing toward more advanced analytics and engineering roles.
The Career Opportunity:
As an Associate Customer Operations Analyst, you’ll play an important part in creating and maintaining the reports and dashboards that guide decision-making across Customer Success. You’ll support the team in gathering, organizing, and validating data to ensure that every report is accurate, reliable, and meaningful. Your work will help highlight key trends, surface opportunities, and provide executives and managers with the insights they need to improve the customer experience. This role is a great opportunity to build your skills in reporting and analytics while making a direct impact on how our teams operate.
The position is based in Las Vegas, NV or San Diego, CA with a hybrid work schedule (3 days per week in office).
Areas of Accountability:
The Associate Customer Operations Analyst has responsibility for the following outcomes:
Competencies for Success:
At PracticeTek, we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between [Salary Range] for this position.
We also believe in taking care of our people. Our comprehensive benefits package goes beyond the basics—with health coverage, flexible time off, wellness initiatives, retirement savings, and programs that support your growth and happiness both in and out of the workplace.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
Department: Customer Success, Operations
Reports To: Sr. Customer Operations Manager
Our Company:
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.
PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
The Customer Success Operations Department:
The Customer Success Operations team is the data backbone of Customer Success. We build and maintain reporting in Tableau and Excel, giving our teams and executives clear, accurate insights into performance. We dig into trends, uncover opportunities, and help guide smarter decisions that improve how we support our customers every day.
Joining our team means gaining hands-on experience with advanced analytics tools, learning how to connect data pipelines, and working directly with stakeholders across the company. It’s an excellent opportunity to build a strong foundation in data operations while growing toward more advanced analytics and engineering roles.
The Career Opportunity:
As an Associate Customer Operations Analyst, you’ll play an important part in creating and maintaining the reports and dashboards that guide decision-making across Customer Success. You’ll support the team in gathering, organizing, and validating data to ensure that every report is accurate, reliable, and meaningful. Your work will help highlight key trends, surface opportunities, and provide executives and managers with the insights they need to improve the customer experience. This role is a great opportunity to build your skills in reporting and analytics while making a direct impact on how our teams operate.
The position is based in Las Vegas, NV or San Diego, CA with a hybrid work schedule (3 days per week in office).
Areas of Accountability:
The Associate Customer Operations Analyst has responsibility for the following outcomes:
- Report Creation & Maintenance: Build and update recurring reports and dashboards in Tableau and Microsoft Excel that provide actionable insights for Customer Success teams and executives, and perform checks to ensure data integrity, consistency, and reliability.
- Trend Analysis: Identify key patterns and emerging trends in Customer Success data to support proactive decision-making.
- Data Staging & Preparation: Manipulate and organize data in Microsoft Excel to prepare for inserts into the data warehouse, ensuring consistency with established formats.
- Documentation: Maintain clear, organized documentation for reports, data sources, and processes to ensure continuity and scalability.
- Timeliness & Deadlines: Deliver reports and analyses on schedule, ensuring business leaders receive the information they need when they need it.
Competencies for Success:
- Data Accuracy & Attention to Detail: Ensures reports and staged data are complete, consistent, and reliable.
- Analytical & Problem-Solving Skills: Interprets data trends, identifies anomalies, and applies logical solutions.
- Communication & Collaboration: Clearly explains findings and effectively communicates with peers, managers, and executives through Microsoft Teams calls, chats, e-mails, and in-person.
- Adaptability & Continuous Learning: Embraces new tools, processes, and evolving business needs to grow within the role.
- Reporting & Data Tools (Excel, Tableau, SQL): Strong ability to manipulate and analyze data in Excel (formulas, pivot tables, conditional formatting, data preparation for warehouse inserts), create and maintain dashboards in Tableau, and write SQL queries ranging from basic selects to more advanced joins, with an understanding of stored procedures.
- Python Basics for ETL/ELT: A foundational understanding of Python scripting or application development that can support data pipelines (not required but a plus).
At PracticeTek, we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between [Salary Range] for this position.
We also believe in taking care of our people. Our comprehensive benefits package goes beyond the basics—with health coverage, flexible time off, wellness initiatives, retirement savings, and programs that support your growth and happiness both in and out of the workplace.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
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