RCM Onboarding Specialist
Our Company: PracticeTek is a large and established healthcare technology company providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.
At PracticeTek, you'll have the opportunity to:
Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.
Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.
Make a real impact on the healthcare industry by helping to improve efficiency and quality of care.
Build a rewarding career with opportunities for growth and development.
The RCM Department: For us at PracticeTek, executing RCM means understanding customer needs and becoming excellent at meeting them; we ensure practitioners are paid quickly and accurately. As an RCM Onboarding Specialist, you are the primary point of contact for new clients during the onboarding phase and will guide new clients through the setup process for our RCM Services. You will ensure clients are onboarded within the established time commitments and are set up for mutual success, which includes RCM/practice process and behavior change within contractual and regulatory requirements. The measurement of success is time-to-go live, NPS/transactional client survey results, and retention rates. Job functions include and are not limited to:
Providing a great onboarding experience for new clients with timely feedback, thorough clearinghouse enrollment insights, and excellent communication skills.
Our AR/billing team’s ability to service clients depends on proper system setup, enrollments, and process training. The Onboarding Representative will assist with this setup and guide the clinic through all required steps.
While quality is key for onboarding, we strive for new clients to be put into production within thirty days of sale, based on the complexity.
Educate clients on best practices for EHR setup and RCM processes to enhance RCM efficiency and compliance to maximize revenue.
Other ad hoc activities and projects as assigned.
Our ideal candidate has the following:
Bachelor's Degree preferred and/or training or equivalent combination of education and experience
2+ years’ experience in Revenue Cycle Management, including knowledge of billing, common denials, posting, electronic transaction formats, and overall practice management in a small practice setting
2+ years experience in a client-facing role with proven ability to manage client onboarding/implementation and to build strong professional relationships in a client
Strong working knowledge of Salesforce and Microsoft Office: Excel, Outlook, PowerPoint, and Word.
Excellent verbal and written communication skills for presenting data, leading discussions, and delivering recommendations with strong interpersonal skills to navigate challenging conversations and build trust with clients
Advanced knowledge of healthcare billing software/clearinghouses and EHR/PM platform
Strong working knowledge of clearinghouse and payer portal enrollments
Strong organizational skills to maintain accurate reporting and management of multiple projects; has carried a client load of 10+ clients
At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $31,150-$64,650 for this position.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.