Sr. UX Designer - Payments
Who We Are:
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: to deliver seamless, high-quality, on-demand healthcare—free from the confusing limitations of traditional platforms.
PracticeTek is a collection of innovative software companies working together to make healthcare easier and more accessible for everyone. We deliver robust software solutions that support practitioners and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
Position Overview:
As Senior UX Designer, you will play a critical role in shaping the user experience around how Practicetek products collect payments from Practitioners and Patients.
You will lead UX strategy and design execution of product initiatives across multiple products that improve how healthcare practices collect and manage payments.
This includes designing experiences for the businesses in addition to their patients through patient portals and care management apps. This includes integrating AI solutions and automation into payment systems and user flows where applicable.
You will work directly with product managers, engineers, and other cross-functional stakeholders to design intuitive, user-centered experiences that help practitioners navigate, manage and make payments with ease.
This role requires a customer-centric, data-informed, and results-driven product designer—someone who can work cross-functionally to translate customer insights into clear UX requirements, prioritize with discipline, and drive execution that delivers measurable outcomes.
This role requires a skilled UX professional who combines user research and strategy, interaction design, and visual design to deliver polished and practical design solutions. You thrive in fast-paced environments, advocate for users, and are passionate about creating seamless digital experiences.
This position is based in San Diego, CA with a hybrid work schedule (3 days per week in office / Tues-Thurs)
Your Areas of Accountability:
Partner with product managers to help own the strategy and UX roadmap for Payments capabilities, aligned with business goals and customer needs.
Design end-to-end user experiences and workflows that align with product strategy and roadmaps
Collaborate with cross-functional teams including Product, Engineering, and Customer Success to define requirements and create elegant solutions.
Conduct user research, usability testing, and stakeholder interviews to guide design decisions
Create wireframes, user flows, mockups, and interactive prototypes to communicate design ideas effectively.
Ensure design consistency, usability and accessibility across Practicetek products through maintaining and contributing to a shared design system.
Own creating and managing design system components for payments
Analyze user behavior and feedback to identify pain points to continuously optimize UX experiences for payments and maintain a UX roadmap backlog
Advocate for accessibility, usability, and user-centered design across the organization.
Define and track design related key performance indicators (KPIs) to measure success to inform future design decisions.
Access business and user risks associated across UX initiatives
Stay informed on market trends, competitor offerings, and emerging technologies in the payments, healthcare and AI space.
Additional Areas
- In addition to payments, you will be responsible for working closely with the Director of UX to guide and define design across other product initiatives outside of payments.
Competencies for Success:
7+ years of UX design experience in a SaaS or software product environment working across web and mobile applications. Healthcare a plus but not required.
Strong portfolio demonstrating user-centered design solutions across web and mobile applications.
Proficiency with design, prototyping and design system management in Figma
Experience conducting moderated and unmoderated user research and usability testing to inform design decisions.
Ability to communicate design concepts clearly to product and leadership
Solid understanding of UX principles, interaction design, and responsive design.
Collaborative mindset with experience working in agile or cross-functional teams.
Strong attention to detail, excellent problem-solving skills, and a passion for great design.
Strong visual design skills to not only make products functional and user friendly but also visually appealing and delightful.
At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $150,000 - $160,000 for this position.
We also believe in taking care of our people. Our comprehensive benefits package goes beyond the basics—with health coverage, flexible time off, wellness initiatives, retirement savings, and programs that support your growth and happiness both in and out of the workplace.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.