Manager, Business Systems

San Diego, CA
Full Time
Manager/Supervisor

Our Company:  

PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.  

At PracticeTek, you'll have the opportunity to:  

  • Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.  

  • Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.  

  • Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care.  

  • Build a rewarding career with opportunities for growth and development.  

Business Systems Department:  

The Business Systems team is responsible for the foundational technology infrastructure and operational efficiency of internal business processes that support all PracticeTek functions, and especially those in customer-facing roles. This includes the design, implementation, and maintenance of critical systems such as CRM, ERP, HRIS, and other internal tools, ensuring interoperability, data integrity, security, and process automation. The team focuses on optimizing workflows, enhancing productivity, improving customer experience, and ensuring compliance with relevant data privacy and security standards, enabling PracticeTek to operate effectively and scale efficiently. 

The Career Opportunity:  

As the Business Systems Manager, you will lead the team responsible for the design, implementation, and maintenance of critical business systems that support PracticeTek’s internal operations. This role offers the opportunity to drive operational efficiency, enhance data-driven decision-making, and ensure the seamless integration of key platforms such as Salesforce, Zuora, Hubspot, and Tableau. You will play a pivotal role in aligning technology solutions with business objectives, fostering a culture of continuous improvement, and enabling PracticeTek to scale effectively. 

Areas of Accountability:  

  • Lead and mentor a team of Information Systems Analysts and Project Managers, fostering a collaborative and high-performing environment.  

  • Oversee the administration and optimization of core business systems, including Salesforce, Zuora, Hubspot, and Tableau, ensuring data integrity and system reliability.  

  • Collaborate with stakeholders across departments to identify business needs and translate them into effective technology solutions.  

  • Develop and implement system enhancements, integrations, and automations to streamline workflows and improve operational efficiency.  

  • Manage vendor relationships and ensure the timely resolution of system issues and smooth deployment of system upgrades.  

  • Manage business system costs and contracts, operating within established budgets. 

  • Ensure timely and appropriate responses to stakeholder and end-user requests and issues, effectively prioritizing tasks and allocating resources as needed 

  • Establish and maintain system documentation, policies, and procedures to ensure compliance, knowledge sharing, and effective end-user training.  

  • Drive continuous improvement initiatives to optimize system performance and user experience. 

Competencies for Success  

  • 7+ years of experience in business systems management or related fields, with 3+ years in a leadership role. 

  • Expertise in administering and optimizing enterprise-level platforms such as Salesforce, Zuora, Hubspot, and Tableau. 

  • Strong understanding of business processes and the ability to translate business requirements into technical solutions. 

  • Proven ability to manage complex projects and deliver results within deadlines.    

  • Excellent leadership, communication, and interpersonal skills, with the ability to collaborate with diverse stakeholders. 

  • Experience with data analysis and reporting, with a focus on driving data-driven decision-making. 

  • Knowledge of industry best practices for system security, compliance, and data governance. 

At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between [Salary Range] for this position. 

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law

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