Director, User Experience
Our Company:
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.
PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
Department Overview:
The User Experience department is responsible for the way our customers feel when they use our products. Users feel about products the way they feel about themselves when using them. If they feel smart and capable, the product is indispensable. If they feel stupid and confused, the product is dumb and useless. These feelings affect everyone’s success. Beyond enabling feature functionality, we design experiences that leave users feeling great about themselves and what they can accomplish. We work as a high trust, high competency team. Our designers are individually skillful and collectively brilliant. As part of the Product organization, User Experience partners closely with Product Managers, customers, engineers, and other stakeholders to consistently conceive and deliver experiences and designs that are functionally elegant, implementable, and intuitive. Our team is powered by creative, curious, and inventive people with deep market knowledge and a track record for delivering dizzying results because they have a passion for creating mind-blowing practice and patient experiences.
Areas of Accountability:
You are the ultimate customer and business champion—ensuring that we create smile-inducing, rapidly implementable customer experiences at the pace of a cutting-edge SaaS company.
Company-wide leadership of UX/UI designers. You hire, grow, and enable them through mentorship. Building world-class processes, decision-making, and collaboration.
Develop core healthcare experiences that can be quickly adapted and implemented in multiple practice management systems across our portfolio.
Establish and manage to benchmark KPI’s that enable us to consistently measure the success of our design processes and individual designs.
For our legacy products, astonish the market with UX/UI advances that reset user beliefs.
Adaptively execute. Leading the team to fluidly pivot when needed.
Be the uber-expert on practice management system design and on the projects your team invests in.
Competencies for Success:
8+ years of SaaS User Interface/Experience Design leadership preferably in the healthcare management industry.
Proven experience as a UX/UI designer in an agile software development environment.
Your track record demonstrates increasing levels of innovative success highlighted by elegant, impactful designs.
Experience working across a portfolio of products.
Data-informed decision making. Comfortable with product analytics, reasoning, and rhetoric.
Leadership - proven ability to facilitate alignment around powerful vision and then adaptively execute while developing people for the next level.
Written and verbal communication. Strong presentation creation and oratory skills.
Comfortable interacting with engineers, business leaders, customers, marketing, customers, partners, customer success, and sales.
- You play well with others but execute whether anyone is looking or not.
At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $60,750 - $170,000 for this position.
We also believe in taking care of our people. Our comprehensive benefits package goes beyond the basics—with health coverage, flexible time off, wellness initiatives, retirement savings, and programs that support your growth and happiness both in and out of the workplace.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.